Privacy Policy
At Smooth Spins, we deeply value the trust and loyalty of our players. Protecting your personal data is a priority for us, and we are committed to handling your information securely, responsibly, and with respect. This Privacy Policy explains how we collect, use, and safeguard your data, so you can clearly understand how your information is managed when using our services. We encourage you to read this policy carefully so you can make informed decisions about your experience with our casino.
Data Processing
This Privacy Policy outlines how Smooth Spins processes personal data in accordance with applicable gambling regulations and legal requirements. The processing of player information is necessary to provide access to our games, payment services, customer support, and related features.
Smooth Spins operates under the management of Dama N.V., a company registered in Curaçao, together with its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a gaming licence issued by Antillephone N.V.
Your acceptance of this Privacy Policy is required in order to use our services. As this policy may be updated from time to time, we recommend reviewing it regularly to remain informed. Continued use of Smooth Spins after any changes are published will be considered acceptance of the updated policy.
Collection of Information
We collect a variety of personal information through our website and services, which may include:
- Registration and communication data, such as information provided during account creation or later contact with us, including your name, address, email address, phone number, and identification documents
- Interaction records, including logs and copies of communications made through email, live chat, or other support channels
- Transaction and usage data, such as records of deposits, withdrawals, bets, account activity, and general website usage
- Compliance documentation, including documents and details required for identity verification and fulfilment of legal or regulatory obligations
Usage of Information
The personal data we collect may be used for the following purposes:
- Processing transactions and managing betting activity
- Delivering the services, products, and support you request
- Carrying out verification, security, and compliance checks
- Sending promotional communications, where you have provided explicit consent
- Meeting legal and regulatory obligations, including anti-money laundering requirements
- Monitoring, detecting, and preventing fraudulent, suspicious, or unlawful activity
- Conducting research, analysis, and service improvements to enhance the user experience
Marketing Communications
If you provide your consent, Smooth Spins may use your personal data to send promotional content relating to our products, services, offers, and updates. You may opt out of receiving marketing communications at any time by changing your account preferences or by contacting customer support.
Disclosure of Information
Your personal data is never sold or rented to third parties. However, it may be shared in the following circumstances:
- Within our corporate group, where necessary to provide seamless service delivery
- With trusted partners who assist with operational, legal, or regulatory functions
- With third-party service providers, including those involved in payment processing, data verification, fraud prevention, and technical support
All such disclosures are made under strict confidentiality obligations and appropriate data protection safeguards.
Data Security and Retention
Smooth Spins applies appropriate technical and organisational security measures to protect your personal data against unauthorised access, misuse, loss, or disclosure. Your personal data will be retained only for as long as necessary to fulfil legal, regulatory, and operational requirements. This may include retaining certain records for a minimum of five years after account closure, where required under anti-money laundering laws.
Cookies and Tracking
To improve your experience on our website, Smooth Spins uses cookies and similar tracking technologies. These tools help us analyse website traffic, remember user preferences, improve functionality, and support relevant marketing activities. You may manage your cookie preferences through your browser settings, although limiting cookies may affect certain parts of the website and your overall experience.
Your Rights and Contact Information
You have the right to access the personal data we hold about you, request corrections to inaccurate information, and, where applicable, request deletion of your data. You may also object to the use of your personal data for direct marketing purposes.
If you have any questions, concerns, or requests regarding your personal data, you may contact our Data Protection Officer by email. Where applicable under GDPR and other relevant privacy laws, you also have the right to lodge a complaint with the appropriate supervisory authority.
Final Statement
This Privacy Policy reflects Smooth Spins’ commitment to protecting your privacy while maintaining a secure, compliant, and enjoyable gaming environment. If you have any questions or need assistance regarding your personal data, please contact us.